Rental Policies

Cancellations: We understand when plans change and you may need to cancel your order. To receive a refund, you must cancel more than two weeks in advance of the scheduled delivery date. A qualifying refund will be the total amount of your order (pre-tax) less a $25.00 cancellation fee.

Delivery: We deliver all rental items to the exterior of your rental home or condo by 8pm on check-in day. You do not need to be present for the delivery or pick up. Most rental items will be delivered to the front (street side) main entrance.  Different doors may be considered the “main entrance,” especially on multi-level beach properties, so be sure to check ALL doors for your items. 

During peak season and on days that we’ve encountered inclement weather, unforeseen circumstances (such as traffic) may delay deliveries. We appreciate your understanding during these times. Please be sure to verify your delivery address when placing your order. “Re-Delivery” due to an incorrect address will result in a $25 re-delivery fee. Providing both the property address and property name when ordering can help prevent delivery problems. 

Linen Packaging: Our linens are delivered in weather resistant plastic totes.  Everything is safely wrapped in plastic to protect the cleanliness.  Please do not leave the delivery totes outside once you arrive or after removing the contents. If the empty totes are lost or damaged, you will be responsible for the replacement expenses. 

Pickup: Upon check-out please be sure all your rented items are placed outside no later than 10 am in the location to which they were delivered. Please put all rental linens in the totes and place those outside as well. Please do not place any of the property’s items in our totes as they belong to the Homeowner.  Examples include pillows, mattress pads, blankets, comforters, remote controls, etc. We do NOT have access to the inside of most of the properties.  If for some reason we cannot retrieve our items, you could be charged a replacement fee. 

Early Departures: If you are checking out earlier than planned, please call us to arrange a new pick-up time. 

Please note: We strongly recommend ordering in advance to ensure availability during the summer months. Last minute orders are welcomed year-round. We will do our best to make same day deliveries as scheduling permits. However, all deliveries are guaranteed to be no later than by the end of the next day.

Thank you for choosing Sweet Dreams Linen and Rentals for your Vacation!